Policies

Terms &
Booking Policy

The rules that apply to court bookings, gym day passes, booking, payment, rescheduling, cancellation, refund, delivery, the Reservation, Non-Refund & Use of Facility Agreement, and merchant information for all Fitness Exclusive branches.

Last updated: September 10, 2026

1. Services, Booking & Payment

  • What we sell. Fitness Exclusive provides sports-facility services, not physical goods:
    • Court rental — basketball, volleyball, and pickleball courts rented per hour at the rate shown on each branch page (2-hour minimum). Basketball and volleyball include up to 30 players per court; pickleball includes up to 8 players per court; extra players are charged per head as stated on the branch page.
    • Gym day pass — one person, one visit, valid only on the date selected, at the price shown on the branch page.
    • Add-ons and equipment rental — balls, paddles, lockers, and similar items, charged per hour or per item exactly as listed at checkout.
  • Court bookings are pay-first: your slot is reserved only once payment is completed online via QR Ph (GCash, Maya, or any Philippine bank app). Unpaid selections are not reservations.
  • Currency: all prices on this website are in Philippine Peso (PHP) and all payments are charged in PHP. The total shown at checkout is final and includes your court time, selected add-ons, and any extra-player fees.
  • Minimum booking is 2 hours (except where a branch states otherwise).
  • After payment you receive a confirmation email with a reference number (e.g. FE-20260805-18-A1B2C3). Present it at the front desk on the day of your booking together with a valid ID.
  • Bookings are transferable — another person may use your booking by presenting the confirmation email and a valid ID. Email sales@fitnessexclusive.ph with your reference number so we can note the new name.

2. Rescheduling

  • Reschedules are accepted with at least two (2) days’ notice (48 hours) before your slot, subject to availability of the new slot.
  • To reschedule, email sales@fitnessexclusive.ph with your reference number and preferred new schedule.
  • If the new slot has a different rate (day/night/weekend), the difference is payable before the reschedule is final; a cheaper slot is credited toward add-ons or future bookings.
  • Requests made less than two (2) days before the slot cannot be accommodated.

3. Cancellation Policy

  • All payments are strictly non-refundable once your booking is confirmed, regardless of how much notice is given. Instead of cancelling, you may transfer your booking to another person (see Section 1) or reschedule with at least two (2) days’ notice (see Section 2).
  • No-shows forfeit the full payment. Incomplete players or late arrival on game day is not grounds for a reschedule, time extension, or refund.
  • If Fitness Exclusive cannot provide the reserved service for reasons within its control (cancellation for its own convenience, double-booking, or closure attributable to Fitness Exclusive), you may choose rescheduling at no charge, a credit, or a refund of the fee, as your sole remedy (see Section 8). For fortuitous events beyond our control you receive a credit valid for twelve (12) months instead of a refund.

4. Return & Refund Policy

  • Returns: we provide services (court time, gym access, equipment rental), not physical products, so product returns do not apply.
  • Refunds: all payments are strictly non-refundable once your booking, day pass, or rental is confirmed. This is stated on every booking form before you pay.
  • Instead of a refund you may transfer your booking to another person (Section 1) or reschedule it with at least two (2) days’ notice (Section 2).
  • If Fitness Exclusive cannot provide the reserved service for reasons within its control, you may choose rescheduling at no charge, a credit, or a refund of the fee (your sole remedy). Fortuitous events (typhoon, calamity, government order, and the like) are compensated with a twelve-month credit, not a refund. Full terms in Section 8.
  • Duplicate or erroneous charges: if you were charged twice for the same booking because of a payment error, email sales@fitnessexclusive.ph within seven (7) days with both payment references. Verified duplicate charges are reversed to the original payment method.

5. Delivery Policy

  • Nothing is shipped. Our services are delivered at the branch you booked, on the date and time you selected.
  • Your booking confirmation is delivered by email, normally within a few minutes of successful payment, to the email address you entered at checkout. It contains your reference number and booking details. If it does not arrive, check your Spam or Promotions folder, then email sales@fitnessexclusive.ph with your name and payment time.
  • On the day, present the confirmation email and a valid ID at the front desk. Rented equipment is handed over at the front desk and must be returned there when your rental hours end.

6. Gym Day Pass

  • The Gym Day Pass is ₱500 per person and is valid only on the visit date selected at purchase.
  • Show your confirmation email at the front desk with a valid ID. One entry per pass.
  • Day passes are transferable to another person but non-refundable. Date changes are accepted with at least two (2) days’ notice (48 hours) before the visit date via sales@fitnessexclusive.ph.
  • Weekly, monthly, and longer memberships are arranged through our inquiry form and are covered by their own membership agreement.

7. Facility Rules

  • Proper sports attire and non-marking athletic shoes are strictly required on all courts. No food or alcohol on the playing floor. Court capacity: pickleball includes 8 persons per court (₱100 per additional guest); basketball and volleyball include 30 persons per court (₱50 per additional guest, maximum 150). No smoking, vaping, or littering within the premises.
  • Arrive at least 10 minutes before your slot. Court time ends exactly at the booked end time.
  • Guests use the facilities at their own risk and are expected to follow staff instructions at all times.
  • Management reserves the right to refuse entry or stop play for safety, misconduct, or violation of house rules — without refund in cases of misconduct.

8. Reservation, Non-Refund & Use of Facility Agreement

Fitness Exclusive, OPC (“Fitness Exclusive” or “FITEX”), with registered office at Trium Square, 2183 Sen. Gil Puyat Ave., Barangay 37, Pasay City 1300, and the client (“Client”) agree as follows for any reservation of a class, session, court, coach, facility, or other slot with FITEX. Payment of the fee or use of any FITEX booking channel constitutes acceptance of this Agreement, whether or not separately signed.

Rescheduling (Section 2) and transfers (Section 1) remain available as stated above. This Agreement governs refunds, credits, and use of the facility.

  1. The reservation fee is earned on booking. Fitness Exclusive operates on limited, time-bound capacity. Once a reservation is confirmed, the slot is withdrawn from sale and staff, equipment, and facilities are committed to it. The reservation fee is paid as consideration for holding that capacity — not solely as advance payment for services rendered — and is earned at the moment of confirmation.
  2. No refund for non-use. The reservation fee is not refunded where the Client cannot or does not use the reservation for any cause not attributable to Fitness Exclusive. This includes no-show or late arrival; cancellation or change of mind; work, family, travel, or schedule conflicts; traffic or transport problems; illness or injury; and similar causes.
  3. Fortuitous events. Where a reservation cannot proceed because of an event beyond FITEX’s reasonable control — typhoon, flood, earthquake, fire or other calamity; epidemic or public health emergency; civil disturbance; power, water, or telecommunications failure; closure or act of the building administration or lessor; or any government order, suspension of work or classes, curfew, or road closure, and any other fortuitous event — Fitness Exclusive is not liable for any resulting loss or inconvenience. In lieu of refund, Fitness Exclusive shall issue a credit equal to the reservation fee, valid twelve (12) months from the affected date and usable on any comparable service subject to availability.
  4. If Fitness Exclusive is at fault. If Fitness Exclusive fails to make the reserved service available for reasons within its control — cancellation for its own convenience, double-booking, or closure attributable to Fitness Exclusive — the Client may choose rescheduling at no charge, a credit, or a refund of the fee. This is the Client’s sole remedy; Fitness Exclusive is not liable for transport costs, lost time, or other indirect loss.
  5. Right to refuse or eject. Management reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct violates any law, or which management deems disorderly, or who poses a clear danger to the public, who uses vulgar or abusive language, who violates rules posted in the premises, or for other analogous reasons. Breach of terms or rules will terminate the reservation without refund.
  6. Searches. Guests’ belongings may be searched upon entry. Guests consent to such searches and waive any related claims that may arise against Fitness Exclusive. A guest who elects not to consent to a search may be denied entry.
  7. Belongings. Guests are responsible for their belongings. The management of Fitness Exclusive is not responsible for any damage or loss.
  8. Assumption of risk. Guests voluntarily assume all risk and danger of personal injury (including death) and all hazards arising from, or related in any way to, the event or activity, whether occurring before, during, or after it, howsoever caused and whether by negligence or otherwise.
  9. Breach. Breach of any term of this Agreement, or failure to comply with Fitness Exclusive rules, automatically terminates any right the Client may have. Management also reserves the right to request that guests leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right.
  10. General. If any provision is held invalid, the rest remains in force. Fitness Exclusive may amend these terms prospectively by posting them at its premises and booking channels; amendments do not apply to confirmed reservations. Personal information is processed for reservation purposes under Republic Act No. 10173 (Data Privacy Act of 2012). This Agreement is governed by Philippine law, with venue exclusively in the proper courts of Quezon City, Philippines.

9. Merchant Information

  • Merchant: Fitness Exclusive, OPC — a One Person Corporation registered with the Securities and Exchange Commission of the Republic of the Philippines, and located in the Philippines.
  • Registered office: Trium Square, 2183 Sen. Gil Puyat Ave., Barangay 37, Pasay City 1300, Metro Manila, Philippines.
  • Branches:
    • Baesa, Quezon City — 4 Caroline St., Quezon City, 1106 Metro Manila
    • Casa Marconi, Makati — 2305 Marconi St. corner Morse St., Makati City
    • Trium Square, Pasay — 10F Trium Square, Sen. Gil Puyat Ave., Barangay 37, Pasay City 1300
    • Santa Barbara, Pangasinan — Poblacion Norte, Santa Barbara, Pangasinan 2419
  • Customer service: Landline (02) 7001 7082 · Mobile / Viber +63 928 465 6788 · Email sales@fitnessexclusive.ph.
  • Currency and payments: all prices and charges are in Philippine Peso (PHP). Online payments are processed securely by PayMongo (QR Ph — GCash, Maya, and Philippine bank apps).

10. Contact

Questions about these terms, your booking, a transfer, or a reschedule? Email sales@fitnessexclusive.ph — we reply within 24 hours.