Booking Policy, Rescheduling & Refunds

1. Booking & Payment

Court bookings are pay-first: your slot is reserved only once payment is completed online via QR Ph (GCash, Maya, or any Philippine bank app). Unpaid selections are not reservations.
All prices are in Philippine Pesos. The total shown at checkout is final and includes your court time, selected add-ons, and any extra-player fees.
Minimum booking is 2 hours (except where a branch states otherwise).
After payment you receive a confirmation email with a reference number (e.g. FE-20260805-18-A1B2C3). Present it at the front desk on the day of your booking together with a valid ID.
Bookings are non-transferable — the booking belongs to the person named on the confirmation.

Reschedules are accepted with at least two (2) days’ notice (48 hours) before your slot, subject to availability of the new slot.
To reschedule, email sales@fitnessexclusive.ph with your reference number and preferred new schedule.
If the new slot has a different rate (day/night/weekend), the difference is payable before the reschedule is final; a cheaper slot is credited toward add-ons or future bookings.
Requests made less than two (2) days before the slot cannot be accommodated.

Cancellations made at least 48 hours before your slot are eligible for a full refund or a rebooking credit — your choice.
Cancellations within two (2) days of the slot are non-refundable.
No-shows forfeit the full payment. Incomplete players on game day is not grounds for a reschedule or refund.
Refunds are returned to the original payment method within 5–10 banking days of approval.
If Fitness Exclusive must cancel your booking (maintenance, safety, or a booking error on our side), you choose between a full refund or an alternative schedule.

The Gym Day Pass is ₱500 per person and is valid only on the visit date selected at purchase.
Show your confirmation email at the front desk with a valid ID. One entry per pass.
Day passes are non-transferable. Date changes are accepted with at least two (2) days’ notice (48 hours) before the visit date via sales@fitnessexclusive.ph.
Weekly, monthly, and longer memberships are arranged through our inquiry form and are covered by their own membership agreement.

Proper sports attire and non-marking athletic shoes are strictly required on all courts. No food or alcohol on the playing floor. Court capacity: pickleball includes 8 persons per court (₱100 per additional guest); basketball and volleyball include 30 persons per court (₱50 per additional guest, maximum 150). No smoking, vaping, or littering within the premises.
Arrive at least 10 minutes before your slot. Court time ends exactly at the booked end time.
Guests use the facilities at their own risk and are expected to follow staff instructions at all times.
Management reserves the right to refuse entry or stop play for safety, misconduct, or violation of house rules — without refund in cases of misconduct.

Questions about these terms, your booking, or a refund? Email sales@fitnessexclusive.ph — we reply within 24 hours.