Frequently Asked
Questions

Go to your preferred branch page, click Book a Court, select your sport, date, and time slot, fill in your details, then pay securely online via QR Ph — scan with GCash, Maya, or any bank app. Your slot is confirmed instantly.

You can book up to 30 days in advance. Same-day bookings work too — the calendar shows live availability, so any open slot you see can be booked and paid on the spot.

Yes, the minimum booking is 2 hours. You can book in hourly increments up to 12 hours.

Your booking is confirmed instantly once payment goes through — a confirmation email with your reference number arrives within minutes. No waiting, no follow-ups.

Online bookings and gym day passes are paid via QR Ph — scan the code with GCash, Maya, or any Philippine bank app. Full payment secures your slot instantly.

Yes. The court rate is per court per hour regardless of team size. For pickleball, there is an additional ₱100 per person fee on top of the court rate. Just indicate your player count in the booking form.

We use 3-tier pricing based on time of day:

• Off-Peak — 12:00 AM to 5:00 AM (lowest rate)
• Day — 5:00 AM to 6:00 PM
• Night — 6:00 PM to 12:00 AM (highest rate)

Each hour is charged at its own rate. A booking that crosses two time slots is split automatically — e.g. 5 PM–8 PM = 1 hour at the Day rate + 2 hours at the Night rate. Rates vary per branch — check your branch's page for exact prices.

No, add-ons are optional extras charged on top of the court rate. Available add-ons include:

• Score Board — ₱250/hr
• Sound System — ₱500/hr
• Ball — ₱100/hr
• Locker (ID required) — ₱100 flat
• Live Stream Camera — ₱500/hr

Yes. Promo codes can be entered in the booking widget's Promo Code field. Follow our Facebook and Instagram pages for the latest promos and discount announcements.

Yes, each branch has its own pricing based on location and facilities. Visit each branch page for exact hourly rates. All branches use the same 3-slot pricing structure (Off-Peak / Day / Night).

Cancellations made at least 48 hours before your scheduled slot are eligible for a full refund or rebooking credit. Cancellations within 48 hours are non-refundable. Contact us at sales@fitnessexclusive.ph to cancel.

Yes, rescheduling is allowed at least 48 hours in advance, subject to slot availability. Send your reschedule request to sales@fitnessexclusive.ph with your original booking details.

No-shows forfeit the full booking amount. If you know you'll be late, please contact the branch directly so we can hold your slot.

Most branches are open 24 hours, 7 days a week. Check your specific branch page for confirmed operating hours, as schedules may vary.

Parking availability varies by branch. Most branches have on-site or nearby parking. Check the individual branch page for parking details.

Select branches have shower rooms and lockers. Lockers can be added to your booking for ₱100 flat (valid ID required). Check your branch's amenities section for what's available.

You can rent a ball as an add-on for ₱100/hr when booking. We recommend bringing your own equipment for the best experience.

Yes! We accommodate tournaments, corporate events, and private bookings. Email us at sales@fitnessexclusive.ph with your event details and preferred branch for a custom quote.

Our basketball courts are divided into 3 pickleball sub-courts (A, B, and C) running side by side. You book one sub-court at a time. This lets up to 3 separate groups play pickleball simultaneously on the same floor.

Standard pickleball is played 2 vs 2 (4 players). You can have up to around 6 players per sub-court for rotational play. The ₱100/person fee applies to all players using the court.

Nets are set up on the court. Paddles and balls are not included by default — we recommend bringing your own. Contact your branch directly to check if rentals are available.

Pickleball uses a sub-court (1/3 of the full basketball floor), so the base court rate is lower. However, a ₱100/person fee is added to account for the number of players using the space.

Day Access gives you unlimited use of the gym floor, all equipment, and facilities for one full day. It does not include personal training sessions — those are booked separately.

Currently, Trium Square (Pasay) and Baesa (Quezon City) have gym facilities. More branches are being developed — follow us on social media for updates.

Yes. Membership plans (Weekly, Monthly, and longer) are available. Rates are best discussed directly with the branch. Fill out the Membership Inquiry form on any branch page or email us at sales@fitnessexclusive.ph.

We currently have 6 branches:

• Baesa, Quezon City
• Trium Square, Pasay
• Casa Marconi, Makati More locations — coming soon

For urgent matters, email sales@fitnessexclusive.ph or message us through our Facebook or Instagram page.

Proper athletic wear and rubber-soled shoes are required on the courts. No hard-soled shoes, food, or alcohol on the playing floor. Full house rules are posted at each branch and available on each branch page.

Minors (below 18) are welcome but must be accompanied by a parent or guardian who will be responsible for the booking. The adult must be the one to submit the booking request.